I just saw this reply which appeared in the NST of 7 February 2008.from the RapidKL management to a query from a reader regarding the ticket vending machines at KLCC. A few gems:
'However, since the problem occurred during the weekend when we have fewer technical personnel available, there was a delay in rectifying the problem.
We truly understand the situation and constraints faced by the writer.'
Shouldn't the management deploy the same number of technicians or even more during the weekends. KLCC is a major attraction in Kuala Lumpur and there are crowds even during the weekend. If the management truly understands, this simple effort would help a lot.
'In view of the fact that the upgrading of these machines is under the purview of Syarikat Prasarana Negara Berhad, the asset and infrastructure owner, we discussed this matter with them some time ago but were informed the upgrading had been delayed.'
Did this problem occur only after the change of ownership? I don't think so. This particular statement seems to be a stock answer for a lot of companies who have undergone a change in ownership. The message is loud and clear, pass the buck.
'However, the upgraded machines will be in place at all stations by the end of this month.'
We'll see.
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