Abused by LRT security guard

This letter to the editor appeared in the Your City section of the New Straits Times 16 April 2001. The main points are highlighted.







I boarded the LRT at the Masjid Jamek station to Sungai Besi recently, using my Touch & Go card. However, when I reached the Sungai Besi station, I could not exit using the card.
When I complained to a security guard at the station, he shouted at me and told me to use other modes of transport if I wanted a perfect service.
Having experienced the service breakdown so many times previously, the station should have thought of a backup system.
I would have just walked away and endure the long queue, if not for the derogatory remark the worker made.
The innocent complaint about a lack of backup plans almost became an all-out brawl that lasted more than 10 minutes and witnessed by many people.
Do I not have any rights as a commuter and customer?
The incident was witnessed by many of the LRT company's employees but no one did anything to stop the foul-mouthed tirade from the guard - a poor choice of ambassador for the company (the guard claims to be the company's ambassador).
For the record, I never expected perfect service from the LRT provider as the variables are plentiful and anything can happen. However, it is essential to have a backup plan in case of contingencies.


WAL
Kajang