Just when I thought I could say something nice about Air Asia, they had to disappoint me again by the latest news item in today'’s the star newspaper. I had a pleasant trip to Bali last month by Air Asia. They even had an in-flight competition for some prizes in conjunction with their sponsorship of the Amazing Race Asia reality television programme. Alas, my hopes of a sustained improvement in services might not last long. The reason for the delay this time is the extra time taken to check the planes. I do hope this extra precaution is not in vain. The customers do understand the need for safety but being left in the dark with no coordination in dispensing correct and up to date information is a big minus point. There are limits to anyoneÂ’s patience. We do hope passenger feedback will be taken seriously and improvements done to the system.
Hope.
