This question asked by a lady on Saturday 28 Jan 2006 seemed a bit redundant to me. The question is in context of the long queue at the Air Asia check-in counter. But of course, there is a long queue. The Air Asia promotional campaign has been quite a success. It was also the week long holidays in conjunction with the Chinese New Year. Air Asia is a budget airline and will do its utmost to cut costs. At the moment they have been allocated a few rows for checking in their passengers at KLIA. There is no such thing as premier check-in counters. First come first served. If anyone wants the queue to be shorter, they should discourage others from taking Air Asia. That would be one way to minimise the number of passengers and shorten the queue.
The new terminal for low cost carriers might help to ease the congestion and it won't be ready until the middle or end of 2006. In the meantime, if anyone doesn't like the services provided by Air Asia, they are encouraged to use other airlines. I'm sure Air Asia welcomes any feedback on their services but consumers must be aware, there is always a price to pay for everything. Budget airlines work within certain parameters. There is just so much that they can or are willing to do.
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