Abused by LRT security guard

This letter to the editor appeared in the Your City section of the New Straits Times 16 April 2001. The main points are highlighted.







I boarded the LRT at the Masjid Jamek station to Sungai Besi recently, using my Touch & Go card. However, when I reached the Sungai Besi station, I could not exit using the card.
When I complained to a security guard at the station, he shouted at me and told me to use other modes of transport if I wanted a perfect service.
Having experienced the service breakdown so many times previously, the station should have thought of a backup system.
I would have just walked away and endure the long queue, if not for the derogatory remark the worker made.
The innocent complaint about a lack of backup plans almost became an all-out brawl that lasted more than 10 minutes and witnessed by many people.
Do I not have any rights as a commuter and customer?
The incident was witnessed by many of the LRT company's employees but no one did anything to stop the foul-mouthed tirade from the guard - a poor choice of ambassador for the company (the guard claims to be the company's ambassador).
For the record, I never expected perfect service from the LRT provider as the variables are plentiful and anything can happen. However, it is essential to have a backup plan in case of contingencies.


WAL
Kajang

Penalised by bank for somebody else’s mistake

This letter to the editor appeared in the Star of 15 April 2010. The main points are highlighted.

I would like to voice my objection to the unfair penalty imposed on me by my bank even though it was no fault of mine.

I received a cheque that was directly deposited into my savings account by the issuer, hence I had no knowledge of this cheque. Then I received a letter from my bank informing me that the cheque had been returned due to the date being wrongly written. I contacted the issuer to let him know about the error and I was told that a new cheque would be issued.

With the issue sorted out, I rested easy thinking the matter was rectified. Imagine my shock when I checked my bank book to discover that I had been fined RM10 due to the returned cheque.

I am really annoyed because I was penalised for no mistake of mine. It was beyond my control and without my knowledge. I called up the call centre of my bank to get a clarification and was informed that the bank was right in doing so.

It is a question of principle. Can Bank Negara please explain the rationale for this action? Why was I penalised? Why are two parties being penalised for the same offence?

ESTEE,

Kuala Lumpur.