The problem
faced by a consumer in his dealings with an broadband ssrvice
provider seems to be symptomatic of the ways businesses handle their
customers. It is only after repeated queries amd insistence would the
company relent and give an off -handed concession that the consumer
has his rights too in the situation. The fine print in any contract
is always used to justify not paying the consumer his dues when there
are differences of opinions regarding a faulty service. There will be
lots of correspondence and queries to secure the disputed amount from
the company.
Sometimes the case needs to be
highlighted in the media before the consumer can see any results. My
guess is some businesses follow the maxim, that once the consumer has
bought the goods or service from them, their responsibilty to the
consumer ends. So any request for the money to be paid back to the
consumers who made the businesses what they are in the first place,
is met with a lackadaisical attitude. At a glance, delays are part of
the procedures when dealing with consumers' request. What is
important to some would be that initial signature from the consumer
but the after sales service would be handled later and put as low
priority. Don't they realise that keeping the customers is a long
haul process?
Image from ipdraughts
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