I love it when there are letters
that highlight the pleasant experiences we have when we encounter
officialdom. In this case it is the efficient and cordial manner of
the personnel at the Immigration Department. What a difference it
makes when we encounter such incidences. We are not only pleasantly
surprised but hope this would not be a flash in the pan occurrence.
I guess we have become so jaded with
the many bad experiences whenever the public sector is mentioned that
any news that is against that perception is such a welcome breath of
fresh air. I know it is unfair to countless public sector employees
who are dedicated in their jobs to be lumped together with those who
could not care less about the public. Unfortunately, the bad
experiences are the ones that sticks in our minds and they are
supported by other horror stories from acquaintances and strangers.
Some might be one sided versions of what really happened but even if
only half is true, it is still a major concern and a blemish on the
public sector image.
I've always wondered why do we, the
public put up with bad service from some civil servants. I guess the
answer would be that the public are not well versed with their rights
in dealings with the civil servants. When the public is not given a
civil service, we just shrug and accept it as if it is a norm whereas
we should put our foot down whenever that happens. Alas, how many of
us would even dare speak out against any mistreatment we receive at
the hands of a public service employee.
The civil servant has so much power
that they can approve or even delay a simple process like filling up
an application form. Some of them do not have the patience to deal
with the public who want to seek their help. That is when the
designation, civil servant changes to uncivil not your servant
personnel. We are not asking them to bend backwards especially for
us, but some courtesy and politeness would be most welcome.
So we shall keep highlighting the
public sector employee who embody the good side of the civil service
and chastise those who are uncivil.
Image from zazzle
No comments:
Post a Comment