Silence

This letter from a reader appeared in the Star of 18 July 2007.

'Pampered wheelchair service by Thai AirAsia

I REFER to the report “Protest held against AirAsia” (The Star, July 16).

I recently flew AirAsia from Penang to Bangkok to Phuket returning via the same route with my elderly parents.

I want your public to know that AirAsia has two completely different levels of service with regard to the chargeable request for wheelchair assistance.

In Malaysia, served by AirAsia, assistance is purely the provision of a wheelchair for passenger use. No further assistance is offered for the princely sum of RM12.

Getting to/from the aircraft is entirely on your own. Not too clever if the disabled person is travelling alone.

In Thailand, served by Thai AirAsia, provision of assistance is one Thai AirAsia person accompanying the passenger throughout, including entrance/exit via diplomatic immigration gates, use of airport lifts, priority boarding and transportation to/from aircraft in Thai AirAsia van.

On boarding, we got seats second row from entrance, so walking was minimum.

The only snag was having to climb up/down the steps because AirAsia cannot afford Skybridges.

The Thai AirAsia person then accompanied us to the taxi and ensured the driver was fully aware where we had to go. All for the princely sum of 120 Thai baht, which coincidentally equates to RM12.

If one has to pay for this sort of service, how much do you think that level of service is worth?

If this sort of discrimination exists in Europe, AirAsia would be the subject of the EU Court of Human Rights investigation.

Perhaps it’s the Thai nature of respect for the elderly and disabled that standards differ so drastically.

I think in Malaysia these people are often despised simply for what they are.

Let us all accept that we all will grow old for sure, and I hope that AirAsia executives reading this will have the pleasure of exactly the same treatment on airlines when their time is up.

K. YEOH,

Essex, England.'

It has been nearly a week since this letter was published. No wonder I go up north as often as I can. Malaysians just do not have it, well some Malaysians anyway. That extra bit of helping others who are less fortunate than us. Business is business of course, but does that preclude a bit of humanity?