I love Bank Negara
Malaysia's statement
regarding the new bank notes that will be issued on 16 July 2012. It
urged vendors of cash handling machines to ensure that their machines
can accept both the new and old bank notes series for the convenience
of the public by that date. I wonder whether the public will see
another chaotic few weeks trying to find machines that have been
calibrated to accept the new notes when the day comes as what we
experienced during the introduction of the new coins. A that time
Bank Negara explained that due notice had been given to the vendors
on the change.
So is that the scope of
Bank Negara's responsibilities? Bank Negara will inform and urge the
vendors to change their machines but who monitors or ensures that
there are functioning machines already in place by that date. I have
not read any statements from the banks for example regarding their
cash deposit machines. Has their machines been recalibrated to accept
the new notes?
Why do authorities launch
new products without take into consideration the lackadaisical
attitude of Malaysians, either the people or the companies. Remember
the change to the new MyKad? Many could not be bothered to change
until the last minute and we even had campaigns to persuade the
public to go to the registration departments. Don't forget as well
the number of income tax payers postponing their filings until the
eve of the deadline thereby congesting the system.
If Bank Negara is honest
with itself a proactive action has to be taken. Random checks to see
whether the recalibration has been done or new machines installed
would be a relief to the public. At least we would not be taken by
surprise on that day running hither and thither looking for the
correct machine. The public is always at the losing end when these
exercises are implemented. This is a classic example of the slogan
“People First, Performance Now” gone astray.
Image from malaysiakita
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